In Business, the Success Starts
Find out how to create a well-documented business process so you can entrust your business and take a step back.
The solution is to create a solid Standard Operating Procedure Documentation
Standard operating procedures (SOPs) are step-by-step instructions that act as guidelines for employee work processes. When SOPs are complete, clearly written, and well documented, the organisation is better able to help their team produce a product or service that is consistent and predictable, produce consistent products and service delivery as well as increase business productivity. A robust SOP Documentation is core to Quality Operations Management.
Well-documented SOPs can give you:
We hear you,
we’re here to help!
Introducing the 6-Week
DIY SOP Documentation Challenge
Astreem has created a this challenge to make the process easier for you to complete.
By the end of the 6-weeks, after you have filled out the template with your business processes and intellectual property, you are ready to disseminate it to the right people in your company.
Now watch how your SOP can manage your business for you.
The challenge in a glance:
Week 1: SOP Introduction
- Develop your SOP Table of Contents
- INTRODUCTION TO YOUR BUSINESS
- a. Philosophy
- b. Who is the SOP targeted at?
Week 2: Setting up the Business Unit
- SETTING UP THE BUSINESS UNIT (Part 1)
- Renovation Guidelines (Location criteria, brand elements, décor, colors, areas, equipment)
- SETTING UP THE BUSINESS UNIT (Part 2)
- Supply Chain
Week 3: Business Key Roles
- KEY ROLES THAT MAKE YOUR BUSINESS UNIT SUCCESSFUL
- Organisation Chart
- Different roles by department
- Job Descriptions
Week 4: Operations
- OPERATIONS (LIST OF ALL TASKS BY AREAS)
- Tasks in Each Department
Week 5: Customer Engagement & Management
- Lead generation – Activities
- Customer Sales Process
- Customer Onboarding
- Customer Service
- Handling Feedback
- Customer Service Retrieval
Week 6: Monitor Targets & Audits
- BUSINESS UNIT AUDITS
- TEAM AUDITS
- PROGRAM AUDITS
- STANDARDS REPORTING TO HQ
Astreem’s SOP consultation typically costs $XXX. What you only need to complete this challenge, is your time and effort.
By digitising the SOP you created, you can automate your onboarding and workflow processes, manage your business units remotely, and improve customer service. If you decide to take it a step further, we’ll support you!
When you complete the 6-Week SOP Challenge, we will give you access to a Free 1-Year access to Tree AMS.
You have the support of certified consultants to
complete the 6-Week SOP Challenge
You, as the business owner, is the only one capable of creating the SOP because you know your business processes like the back of your hand.