In today’s competitive landscape, businesses cannot afford to lapse in customer service or product delivery. When it has happened and correctional steps are necessary, it is already too late. One way to reduce risk is to maintain standards through regular audits to ensure that customer expectations are met.
Auditing is a means of evaluating the effectiveness of your company’s internal controls. Regularly and well implemented audit programs can go a long way to maintaining product quality, store performance standards and operational excellence, all important factors that have a direct influence on Customer service. Isn’t it time you looked at developing an effective Customer Service Maintenance program?
At this FREE workshop, Find out the basic steps to developing your own customer service excellence program.
Join us at our Customer Service Excellence Audit workshop and start ensuring high customer service standards now!
What you will gain?
1. How to lay out your customer service improvement objectives plan
2. Extracting the real areas to monitor
3. Implementing the program
PLUS: Use our exclusive customer service management platform to plan and implement your customised plan for Free.
Who should attend: All who have a responsibility to maintain customer service standards, business owners, operations managers, store management, restaurant managers, trainers will benefit tremendously.